How do orders work?
For pre-order items, we take a deposit at the time of ordering, and then once the items arrive with us we will send out a payment link for the balance payment. Payment is not taken automatically.
For available now items, full payment is taken, and the items shipped in accordance with our Terms and conditions, usually within 5 working days.
Due to a limitation in our website, it is not possible to order both pre-order and available now items in one order, as they will have 2 shipping costs. Please place two orders.
We will keep you informed about the status of the order book at all times.
I have placed an order but have had no confirmation email?
Please check your spam email – occasionally our emails can unfortunately be treated as spam. If you still do not have an email after a few hours please contact us using the form on our site or by email to owner@peckett1631.co.uk.
I’ve placed an order, but it has not yet been shipped?
For items in our warehouse, we aim to ship within 14 working days of the receipt of your full payment. Usually, it is a lot less! If we encounter issues or have a period of high demand we will let you know.
My order has arrived but it is faulty – what do I do?
Please accept our apologies. Unfortunately, these things do occasionally happen, so please contact us using the form on our site or via email to owner@peckett1631.co.uk and we will resolve the issue as quickly as possible.
What payment methods do you support?
We can accept credit / debit cards, and PayPal.
Can you take orders over the phone?
Sorry, as we work full time we don’t have a phone line.
Can you take orders from outside the UK?
At this time we are not set up for it, but please please contact us using the form on our site or via email to owner@peckett1631.co.uk and we will look into it.